Senior Lead Product Manager leading product strategy for Lending Ecosystem & Integrations at Wells Fargo. Responsible for execution, value realization, and cross - LOB alignment.
About the role
- Product Manager driving efficiency automation strategies in Operations at a leading fintech company. Collaborating to implement AI tools and systems for enhanced customer interaction automation.
Responsibilities
- Drive efficiency automation across Operations
- Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
- Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
- Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
- Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
- Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
- Lead Cross-Functional Transformation
- Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
- Align stakeholders on strategy, trade-offs and delivery plans
- Balance automation gains with regulatory robustness and customer service quality
- Build Responsible, High-Quality AI Systems
- Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
- Monitor AI performance and implement robust feedback loops to improve reliability and safety
- Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
- Ensure all AI deployment adheres to regulatory requirements and best practices
- Upskill operational teams in how AI systems work and how to use them effectively
- Embed a culture of experimentation, data-driven iteration, and continuous optimisation
Requirements
- Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience.
- AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar).
- Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate.
- Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives.
- Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable.
Benefits
- Best-in-class compensation, including equity.
- You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
- Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
- We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
- We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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