Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager working on innovative Client Experience products for a leading FinTech firm. Collaborating with stakeholders to define requirements and deliver customer-centric solutions.
Responsibilities
- Support product strategy and roadmap execution under guidance of leadership
- Collaborate with engineering, UX, data, and compliance teams to deliver scalable experiences
- Gather and document product requirements, user stories, and acceptance criteria
- Assist with backlog grooming, sprint planning, and release coordination
- Help ensure products meet regulatory, security, and compliance standards common in FinTech
- Analyze user feedback, market trends, and product performance metrics
- Engage client stakeholders at all levels to understand pain points, needs, and provide product solutions.
Requirements
- 4+ years of product management experience in the payments space
- Knowledge of financial services, banking, fintech platforms and/or payments lifecycle (acquiring, tokenization, payouts, risk, onboarding, or settlements)
- Strong analytical, problem-solving, and project management skills
- Experience communicating with senior leaders, external clients, and partners
- Proven ability to drive cross-functional partnerships
- Bachelor's degree or equivalent experience.
- Comfort working in fast-paced, ambiguous environments.
Benefits
- Health insurance
- 401(k) matching
- Remote work options
- Professional development opportunities
- Paid time off
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