Intern supporting Account Operations team at Q1Media, assisting in advertising campaign tasks and projects. Involves communication with internal teams and flexible work hours.
About the role
- Managed Services Operations Manager overseeing operational outcomes and technical leadership at Ledger. Leading the MS Operations Team and collaborating with engineering and infrastructure teams for service stability.
Responsibilities
- Own and lead the MS Operations function, including people management, priorities, and operational accountability.
- Provide technical leadership on operational architecture, tooling, automation, and incident response.
- Own day-to-day operational stability, operational readiness, and change validation for Ledger services.
- Define and own the on-call operating model; act as operational lead during major incidents.
- Act as the SME for operational observability, defining requirements and validating monitoring and alerting effectiveness.
- Drive continuous improvement, reducing operational debt and improving reliability and efficiency.
- Own and track key operational KPIs (MTTR, incident recurrence, on-call health).
- Represent Managed Services Operations in cross-team operational and governance discussions.
- Identify, assess, and escalate operational risks (capacity, tooling, skills, process gaps), with clear mitigation proposals to the Managed Services Director.
Requirements
- Senior experience in production tech operations, SRE, or platform operations.
- Proven leadership of tech operations teams with accountability for service stability.
- Strong experience with cloud-native environments (AWS, Kubernetes, observability tooling).
- Hands-on incident management and tech incident leadership experience.
- Strong communication, ownership mindset, and ability to work cross-functionally.
- Nice to have
- Experience with contractor-based teams.
- Exposure to high-availability, security-sensitive 24/7 production environments.
- Experience working in multicultural and international team environments.
Benefits
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Operations Reporting & Insights Manager for Equitable analyzing sales activity and developing reporting solutions. Collaborates with leadership to enhance financial well - being metrics and operational efficiency.
Operations and Policy Analyst evaluating nursing practice policies for Oregon State Board of Nursing. Researching and analyzing legislation, and providing consultative expertise regarding nursing practices.
Lot Operations Safety Specialist II ensuring effective coordination of safety activities at Cox Automotive locations. Handling data entry and safety documentation while supporting departmental objectives.
Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
Operations Associate supporting patients and healthcare providers through prescription services coordination and documentation. Ensuring timely processing while maintaining compliance and a positive experience.
Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
Senior Sales Operations Analyst supporting sales leadership in a leading Brazilian tech company for restaurants. Driving revenue operations and analytical insights across departments and teams.
Team Lead managing daily operations, mentoring staff, and ensuring logistics efficiency in a global transport firm.
Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.