Providing technical support of desktop computers and related technology for Generac Power Systems. Handling complex support with assistance, including user queries and training.
About the role
- Support Specialist assisting LEAP customers with software-related inquiries. Collaborating with a high-energy team in a hybrid work environment based in Vancouver.
Responsibilities
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines.
Requirements
- Accounting or Law would be an advantage but not essential.
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
- Experience with Microsoft products including MS Word and Excel.
- Demonstrate strong collaborative teamwork and people skills.
- Excellent collaborative spirit.
- Thrives working with an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
- Ability to meet deadlines and commit to team goals.
Benefits
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Vancouver office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support
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