APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Technical Support Specialist at London Computer Systems, providing support for Rent Manager Software. Troubleshooting customer issues via phone, email, and remote sessions in a hybrid work environment.
Responsibilities
- Become an expert in Rent Manager and its related applications
- Troubleshoot software and technical issues via phone, email, and remote sessions
- Guide users with clear communication and best practices
- Document and track issues using ticketing software
- Collaborate with internal teams to improve processes and customer satisfaction
Requirements
- Previous experience in technical support, help desk, or customer-facing service role
- Strong problem-solving, troubleshooting, and communication skills
- Familiarity with tools like ticketing systems, remote support, or softphones
- Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
Benefits
- Health, dental, vision, life insurance
- 401(k) with company match
- Paid time off
- 10 company holidays
- Paid medical leave/disability
- Wellness program rewards
- Comprehensive training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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