Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Reimbursement Analyst handling payer-related information for Labcorp. Collaborating across teams to ensure accurate reimbursement processes while analyzing diverse financial data.
Responsibilities
- Act as the primary liaison for payer-related information and communication.
- Identify and resolve reimbursement issues and changes impacting stakeholders.
- Facilitate resolution of financial issues between payers, government agencies, and Labcorp.
- Compile, model, validate, and analyze data to identify trends and support informed decision-making.
- Perform research, analysis, trending, and reporting of diverse RCM data.
- Compile complex end-of-month financial reports and present findings to RCM and Finance leadership.
- Respond to specialized data requests under tight deadlines.
- Support AR trending, AR projects, and AR rundown for RCM subsidiaries.
Requirements
- Associate’s degree with 6 years of healthcare billing experience required.
- Strong written and verbal communication skills; ability to present data via Webex and Teams.
- Advanced Microsoft Excel skills.
- Preferred experience in: Data analysis and trending
- Resolving payer reimbursement issues
- Utilizing Xifin RCM billing system
Benefits
- Medical, Dental, Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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