Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
About the role
- Specialist in customer service and logistics managing supply chain operations for KWS Austria. Driving efficiency and automation in service and logistics processes while ensuring customer satisfaction.
Responsibilities
- You lead a dispatch/planning and customer service team and are actively involved in day-to-day operations.
- You coordinate closely with Sales, Production and International Logistics to ensure efficient processes and excellent customer service.
- Together with your team, you are responsible for on-time deliveries and optimal inventory control.
- You actively drive the optimization and digitalization of logistical processes and the supply chain, continuously adapting them.
- You define and implement objectives, policies and processes for logistical operations in close cooperation with Sales and Marketing.
- As the interface between IT, Logistics and Sales, you coordinate the integration and further development of relevant systems and processes.
- You are responsible for after-sales processes, including accurate and timely invoicing.
Requirements
- Completed degree (e.g., B.Sc.) or several years of professional experience in Supply Chain, Logistics, Business Administration or a comparable field
- Experience in the agricultural sector or agricultural markets is a plus
- Solid knowledge of logistics services as well as customer and sales support
- Some leadership experience and a strong team orientation
- Excellent stakeholder management and a structured way of working
- Confident use of SAP, Salesforce or comparable ERP/CRM systems
- High IT affinity and interest in digital processes
- Hands-on mentality and enjoyment in taking operational responsibility
- Very good German and English skills
- Driver's license (Class B) and willingness to travel internationally, limited to approx. 5–10%
Benefits
- Hybrid working model with mobile/remote work and flexible working hours.
- Extensive training and development opportunities.
- Work at a family-owned company with strong values.
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