Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
About the role
- Expert in Customer Service and Logistics at KWS Austria ensuring efficient supply chain management. Leading team to optimize customer service and logistics processes for agricultural market.
Responsibilities
- You will lead and develop the planning and customer service team to ensure first-class service.
- Work in close coordination with Sales, Production and International Logistics to ensure efficient processes and outstanding customer service.
- Ensure on-time deliveries and optimal inventory levels in collaboration with external partners and the local team.
- Proactively optimize and digitalize the entire logistics and supply chain system according to the requirements of the Austrian market.
- Define and implement objectives, policies and processes for logistics operations in close cooperation with Sales and Marketing.
- Coordinate between IT, Logistics and Sales for seamless process integration.
- Take responsibility for all after-sales processes, including accurate and timely invoicing, and provide direct support on strategic customer matters.
Requirements
- University degree or many years of experience in Supply Chain, Logistics, Business Administration or a comparable field.
- Experience in the agricultural sector or agro-market is an advantage.
- Solid knowledge of logistics services, customer support and sales support.
- Initial leadership experience desirable.
- Excellent stakeholder management skills.
- Confident user of SAP, Salesforce and common IT applications.
- Strong IT affinity.
- Very good German and English language skills.
- Class B driving license and willingness to travel (approx. 5–10% international).
Benefits
- Exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas.
- Work within an international, highly motivated and dynamic team with flat hierarchies.
- Flexible working hours with the option for mobile/home working.
- We live by values of team spirit, closeness and trust, independence and vision – a culture that is put into practice, for example through an open and friendly working atmosphere.
- “Make Yourself Grow!” – we promote individual professional and personal development.
Job title
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Not specified
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