Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- CRM Specialist managing CRM data accuracy and supporting business development at King & Spalding. Collaborating with stakeholders and providing user support in a dynamic legal environment.
Responsibilities
- Manage CRM data updates and change requests
- Provide day‑to‑day support to CRM users
- Participate in testing and validation of new CRM features
- Collaborate with internal stakeholders and external consultants
- Produce and distribute CRM data and usage reports
- Develop and maintain user documentation and training materials
Requirements
- Bachelor’s degree required, preferably in a technology related field
- A minimum of two years’ hands on CRM experience
- Relevant certifications, coursework or training are a plus but not required, e.g., CRM, data visualization
- Demonstrated experience serving as a CRM data steward
- Strong command of data management practices
- Exceptional attention to detail
- Proven ability to work independently and collaboratively
- Clear, professional communicator
Benefits
- Comprehensive benefit program including health and wellness plan
- Life and disability insurance
- Flexible spending accounts and a health savings account
- 401(k) plan
- Profit sharing plan
- Substantial Paid Time Off (PTO) program
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