Accounting Analyst supporting cooperative groups with financial insights and decision - making. Focusing on data analysis and effective communication with financial institutions.
About the role
- Provide excellent support to Kovi's partner drivers while managing inquiries and improving experiences. Collaborating with teams to enhance driver satisfaction through effective communication and problem-solving.
Responsibilities
- Provide excellent service to Kovi's partner drivers;
- Turn negative experiences into positive ones through support;
- Have a deep understanding of our plans, processes and business model to clarify questions;
- Be responsible for finding the best solution for our drivers, coordinating with partner teams to ensure the best experience;
- Act as the voice of our customers, compiling opportunities to present to leadership so we stay focused on improving the driver experience with Kovi;
- Collaborate in creating and improving processes and initiatives that optimize the driver experience;
- Work according to the defined schedule, remaining available to provide excellent hybrid support to our drivers.
Requirements
- Knowledge of Microsoft Office and G Suite (Google Workspace);
- Previous experience in phone-based customer service/CX and written channels (both are a plus);
- Technical or practical knowledge of vehicle mechanics is a competitive advantage;
- Ability to communicate empathetically and clearly;
- Flexibility and organization — we are a company in constant transformation and change is part of our daily routine;
- Ability to anticipate problems: we aim to be one step ahead when it comes to helping our drivers;
- Punctuality and responsibility; predefined shift schedule and online support channels;
- Transformative mindset: always looking for new ways to deliver;
- Ease in working as part of a team and sharing knowledge;
- Excellent verbal and written communication skills;
- Analytical with a focus on continuously improving current processes;
Benefits
- Life Insurance: To take care of our greatest asset — our Kovers.
- Health Plan: It's important to take care of your health and well-being.
- Dental Plan: For keeping that great smile!
- Flash Card: Your VR (meal voucher) and/or VA (food allowance) on a single card — because, as they say, you can't function on an empty stomach!
- Partnership with SESC: Enrollment in the benefit after 90 days of employment.
- Transportation Voucher or Fuel Allowance: The choice of how you move is yours.
- Parents and children: Childcare assistance, extended maternity leave of 180 days and extended paternity leave of 20 days.
- Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
- Kovenção: A company-wide meeting held by Kovi leadership so everyone stays informed about business status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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