Account Manager responsible for managing daily client service needs in Property & Casualty brokerage. Handling renewals, claims management, and communication with clients and producers.
About the role
- Key Account Manager for Kora, ensuring satisfaction of high-value merchants and driving revenue growth. Strategic partner fostering long-term relationships with a focus on upselling and compliance.
Responsibilities
- Portfolio Management: Act as the dedicated consultant for a portfolio of high-value merchants, ensuring high levels of satisfaction and platform stickiness.
- Revenue Growth: Identify and execute opportunities for upselling and cross-selling Kora’s evolving product suite, including Virtual Card issuing and Identity verification APIs.
- Quarterly Business Reviews (QBRs): Prepare and lead strategic reviews with merchants to analyse transaction data, discuss performance, and align on future business goals.
- Churn Mitigation: Proactively identify "at-risk" accounts through data analysis and develop intervention strategies to ensure retention.
- Voice of the Merchant: Act as a bridge between your clients and Kora’s Product and Engineering teams, translating merchant feedback into actionable product improvements.
- Compliance Oversight: Work with the Compliance team to ensure ongoing KYC/KYB requirements for existing merchants are met without disrupting their operations.
- Cross-Functional Collaboration: Partner with Merchant Success and Tech Support to resolve complex escalations promptly.
Requirements
- A minimum of 2–3 years of experience in Account Management, Customer Success, or Business Development within a fast-paced B2B Fintech, Payment Infrastructure, or Banking environment.
- Relationship Management Mastery: Proven track record of managing high-stakes relationships and negotiating complex renewals.
- Data Literacy: Ability to pull insights from transaction data to build a narrative of value for the merchant.
- Sales DNA: You must have the "passion to sell" and the ability to spot revenue opportunities within your existing portfolio.
- CRM Proficiency: Experience working with Salesforce.com or similar CRM tools to track account health and pipeline.
- Communication: Exceptional presentation skills, with the ability to influence C-suite stakeholders at large enterprise merchants.
- Problem-Solving: The ability to stay calm under pressure and find creative solutions when a merchant faces technical or operational hurdles.
- Finally, we need someone who doesn't just manage accounts but builds legacies and strategic partnerships.
Benefits
- Health insurance
- Sponsored and tailored training
- Paid parental leave
- Paid time-off
- Flexible work style
- Annual performance bonus
- Low-interest loans
- Group Life Insurance
- Access to up to four therapy sessions monthly
- Day off on your birthday 🎂 🎁 🎉
- Employee interest groups that provide supportive communities within Kora
- Great company culture and the opportunity to work with a highly collaborative team building something great!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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