Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
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Hybrid Operations Department Manager, Client Identity & Authentication – Enterprise Fraud Services
Posted 2 months ago
About the role
- Operations Department Manager driving operational excellence in identity verification and fraud detection for KeyBank. Collaborating with technology teams and ensuring compliance with regulations.
Responsibilities
- Provide strategic and operational leadership for the Client Identity & Authentication team
- Oversee complex functions related to identity verification, fraud detection, and compliance
- Drive continuous improvement initiatives and partner with technology teams to enhance fraud strategies
- Monitor escalated alerts to identify potential identity theft or first-party fraud
- Serve as Subject Matter Expert (SME) on identity verification processes
- Conduct regular meetings with direct reports to support career development and goal achievement
- Comply with all KeyBank policies and procedures
Requirements
- 5+ years of experience in banking operations, fraud detection, or identity verification
- 3+ in a leadership role managing teams and complex operational functions
- Experience in regulatory compliance and risk management within financial services
- Strong documentation, communication, and stakeholder engagement skills
- Demonstrated ability to apply critical and dynamic thinking to solve complex problems and adapt to evolving priorities
- Ability to manage cross-functional projects and drive process improvements
- Certified Fraud Examiner (CFE) or similar credential preferred.
- Agile or Lean Six Sigma certification a plus.
Benefits
- Eligible for incentive compensation subject to individual and company performance
- Flexible options in circumstances where roles can be performed effectively in a mobile environment
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