Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Product Manager enhancing corporate customer experience for travel solutions at KAYAK. Leading product development and collaboration with global teams in the travel industry.
Responsibilities
- Define and drive the expansion of the traveler and travel manager experience across all countries and platforms, including our mobile website and app.
- Support the expansion of our booking and servicing capabilities on K4B to attract new customers and improve the experience of our existing customers.
- Along with our account management and agency partners, collect feedback from and respond to users.
- Become an advocate for our travelers and travel managers - understanding and documenting their motivations and goals. Use that knowledge to define and prioritize user problems and needs, maintaining a robust roadmap of features.
- Craft feature requirements, weighing impact against goals and technical feasibility.
- Work with cross-functional teams, as product and project manager, to define specifications and help launch features against realistic benchmarks and goals
- Coordinate the roll-out of new product features across all existing customers, working closely with Product Marketing, Marketing, Sales and PR / Comms.
- Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.
- Stay up to date with our competitive landscape and stay informed about both travel and e-commerce spaces, especially within Flights, and the latest capabilities across multiple platforms.
Requirements
- Specific experience in working on travel or hospitality products; technical experience preferred
- Collaboration with team members from all levels of the business, across time zones. Specific experience working with commercial and engineering teams to build solutions that meet user needs.
- Experience as a Product Owner in Agile Teams is a plus.
- Collaboration with third parties to bring a technical solution to market.
- Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.
- Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
- Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.
- BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 6 weeks paid vacation
- Free lunch 2 days per week
- Pension plan contributions
- Public transportation subsidies
- Bike leasing program
- Monthly social events, Thursday happy hours, sports teams
- An awesome office in Friedrichshain, Berlin
Job title
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