IT Manager responsible for managing IT infrastructure and supporting all IT - related issues. Leading projects, ensuring cybersecurity and compliance while maintaining reliable IT services.
About the role
- IT Support Specialist providing first-level technical support and coordinating IT activities at KARL STORZ in Schaffhausen. Supporting internal teams and ensuring efficient service management.
Responsibilities
- Provide 1st-level IT support: You handle technical support for the internal IT infrastructure and are the first point of contact for IT-related questions.
- Provide telephone support: You assist internal and external employees by phone with IT incidents, requests, and issues.
- Handle incident and change management: You analyze, classify, and process tickets in the global ticketing system and ensure efficient resolution.
- Coordinate data center and network activities: You coordinate operational tasks in the local data center and network environment closely with the IT teams at the main site in Tuttlingen.
- Provide cross-IT support: You support cross-team IT activities and contribute to a stable, modern IT service environment.
Requirements
- At least 3 years of practical experience in IT support roles (e.g., as an IT Service Desk Administrator)
- Vocational training as an IT specialist (Fachinformatiker) is a plus
- Strong problem-solving skills and an analytical mindset
- Strong communication skills to explain technical issues clearly to non-technical users
- ITIL Foundation (for IT service management) and Microsoft Certified Solutions Associate (MCSA)
- Good German and English language skills
Benefits
- Flexible working hours & remote work: In many areas, working hours and location can be arranged as needed
- Profit-sharing
- Training and development: Open in-house seminar program, extensive e-learning offerings, professional development courses, and more
- Varied responsibilities within a collegial team
- Work in a family-run, forward-looking company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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