Working Student in Solution Consulting for Speexx providing support to technology partners and conducting demos. Maintains demo environments and collaborates closely with technology and account management teams.
About the role
- Consultant evaluating ITSM processes at Kalendae, focusing on improvements and efficiencies for Command Center. Remote position with occasional office visits in São Paulo.
Responsibilities
- Mapping and redesign of Command Center processes to identify opportunities for improvement, increase efficiency, and enhance quality
- Conduct value stream mapping (VSM), capacity analysis (FTE per process), and recommend process and automation improvements
- Map Value Topology: identify interrelationships between applications, microservices, and their business impact
- ITSM governance design: structure incident management workflows (P1 to P3) and post-mortem processes that feed back into preventive measures
- Recommend and support the definition of efficiency, quality, and risk metrics for business monitoring by the Command Center
Requirements
- Experience with ITSM (preferably Jira)
- Experience structuring operational and tactical metrics/KPIs
- Experience with Lean tools and agile methodologies (a plus)
- Experience with AI agents (a plus)
Benefits
- Flexible meal allowance: BRL 35.00 per day
- Transportation allowance
- Porto Seguro health plan: 100% covered for the employee (principal)
- Porto Seguro dental plan
- Birthday day off
- TotalPass (gym membership benefit)
- Porto Seguro life insurance
- Pharmacy discount/partnership
- Partnerships with universities and language schools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
F5 Engineer role focusing on managing and configuring F5 technologies for an IT solutions provider. Collaborating with teams to ensure seamless performance of network services and applications.
Consultant supporting Global Fraud Solutions at TransUnion. Focusing on Digital Onboarding commercialization in international markets and assisting regional teams.
Service Desk Consultant providing IT support to clients via hybrid working in Dublin. Involves user support, incident resolution, and onsite assistance as needed.
Environmental Claim Consultant or Specialist at The Hartford managing complex claims and providing proactive customer support. Focus on litigation strategy, legal analysis, and resolution of legacy environmental and pollution claims.
Consultant Claims handling General Liability claims at The Hartford. Responsible for complex fact patterns and managing litigation and resolution strategies.
Claims Consultant providing high level claims management services for construction projects. Collaborating with clients and teams to resolve disputes and manage risks in Sydney or Melbourne offices.
Consultant responsible for delivering and administering Trade Finance processes at Absa Bank in South Africa. Engaging in transaction processing, reconciliations, and maintaining high service quality standards.
Manage a team of technical project consultants to drive complex client engagements at Mastercard. Oversee project portfolios and enhance client relationships through strategic technical advisory.
Senior Technical Consultant at Nixora Group responsible for developing and maintaining credit risk data solutions. Collaboration within Agile processes and communication with business partners in a hybrid setting.