Analyst for Amex GBT hotel triage operations managing incident categorization and case routing. Collaborating across teams to ensure operational excellence in hotel services and support.
About the role
- Experienced Apprenticeship Manager for Juniper Training, overseeing apprenticeship delivery and ensuring compliance with standards. Managing a delivery team to achieve high-quality outcomes for apprentices and employers.
Responsibilities
- Lead and manage apprenticeship delivery to meet or exceed performance, quality, and financial targets
- Ensure Apprenticeship Accountability Framework measures are achieved
- Performance-manage the apprenticeship delivery team, driving continuous improvement
- Oversee assessment and programme delivery, ensuring accurate use of MI and learner data
- Develop flexible delivery models that meet employer needs and apprenticeship standards
- Liaise with End Point Assessment Organisations to ensure readiness and compliance
- Build strong relationships with levy and non-levy employers to maximise apprenticeship uptake
- Support business development by raising Juniper’s profile and building external partnerships
- Ensure a minimum Ofsted Grade 2 learning experience for all apprentices
- Maintain compliance with DfE funding rules, awarding body requirements, and internal policies
Requirements
- Proven experience managing apprenticeship provision at operational and strategic level
- Strong knowledge of apprenticeship funding, reforms, accountability framework, and compliance
- Experience of performance-managing teams to targets
- Strong stakeholder and employer engagement experience
- Experience using PICS, Smart Assessor, and BKSB
- Relevant Health & Safety qualification
Benefits
- 25 days holiday, increasing to 30 with service
- Buy & sell annual leave
- Earn an extra week of leave just by exercising!
- Paid mileage (35p per mile, above normal work mileage)
- Employee Assistance Program (EAP)
- Long service & special recognition awards
- Juniper Lottery & Dragons’ Den competitions
- PRIDE monthly celebrations
- Early Finish Fridays (2:30pm!)
- Christmas Savings Club
- Eyecare reimbursement
- Cycle to Work Scheme
- Electric Car Scheme (after 5 years’ service)
- Critical Illness Cover (after 5 years’ service)
- Corporate events throughout the year!
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