IT Specialist managing end - user devices across European markets at Mindler. Focused on improving IT environment and supporting hardware, software, and compliance tasks in Stockholm.
About the role
- Senior IT Helpdesk Specialist supporting Juniper Square’s IT operations for a fast-paced workforce. Troubleshooting user issues and enhancing IT service delivery with knowledge management.
Responsibilities
- Troubleshoot & Resolve User Issues: Monitor and triage IT support queues, investigate and resolve software, hardware, and networking problems, ranging from routine to more complex and escalate as needed
- Provide timely responses to all issues, including updates on status and adhere to service-level agreements. Conduct remote support sessions to help resolve technical issues
- Training & Guidance: Guide employees on basic IT principles and procedures. Educate them with easy to understand troubleshooting steps, including proper use of software tools, security best practices, and self service fixes
- Document IT Issues & Solutions: Maintain clear and concise records of help requests, troubleshooting steps, detailed resolutions, and follow-ups using our IT ticketing system
- Knowledge Management: Document procedures and develop end-user instructions, and maintain an IT FAQ and knowledge base
- Hardware & Software Setup: Install, configure, and maintain laptop devices, printers, and company software applications for end-users. Ensure all equipment software is up-to-date. Setup and decommission computers and accounts for staff onboarding and offboarding requests when needed
- Network Support: Provide assistance with network connectivity issues; including Wi-Fi, VPN, etc
- Assist with IT Onboarding: Ensure day one is smooth for new hires by helping with the set up of new devices, accounts, and access permissions
- Participate in rotating on-call for after-hours/weekend support as needed
- Software Maintenance: Monitor software licenses and renewals that fall under your purview
- Monitor & Maintain IT Equipment Inventory: Provide procurement and lifecycle management by maintaining and tracking hardware and software inventories, issuing new equipment, managing returns or repairs, and monitoring stock levels. Provide break/fix support and ship hardware replacements as needed
- Assist with IT Projects: Help or own IT projects as needed
- Assist with Major Incidents as required, including gathering evidence, conducting remediation tasks, and sending employee communications
- Maintain IT Security Standards: Approach each support interaction with security being top of mind, ensuring users are following security policies, and provide support during audits and security assessments. Help with security/compliance initiatives as needed
Requirements
- Bachelor's degree (technical field is a plus, but not necessary)
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Excellent organizational skills and ability to manage multiple tasks
- 4+ years of IT technical experience in a service desk environment
- Strong knowledge of macOS, Windows, iOS, and Android operating systems
- Strong knowledge of Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office, telephony, and other common desktop applications
- Experience troubleshooting computer hardware
- Experience with MDM solutions that manage Macs, Windows, and mobile devices
- Experience with IT ticketing systems (e.g., Jira)
- Experience troubleshooting remote access vpn solutions, and network related issues
- Familiarity with Office365 is a plus
- Knowledge of IT security protocols, and cloud-based services
- Flexibility and adaptability - you will be juggling multiple troubleshooting requests in a fast-paced startup environment
Benefits
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.
IT Manager overseeing the design and delivery of enterprise infrastructure services across cloud and data centers. Leading a team to ensure scalable platforms for project execution and business continuity.
Enterprise Architect specialized in AI for Reale ITES defining and implementing technological AI strategies. Collaborating across teams to enhance AI integration and performance metrics.
Helpdesk Team Leader for TfL M&E contract ensuring effective support and team management on night shifts. Promoting service standards and continuous improvement in operations.
IT Engineer managing IT assets and vendor relationships at Hinge Health. Resolving IT requests and leveraging automation in processes to enhance efficiency.
Senior Funding Scrutiny & Audit Specialist at Multiverse ensuring funding compliance and executing audits for apprenticeship programs. Collaborating with stakeholders and analyzing funding data.
Helpdesk intern providing technical support to employees at tech - marketing startup ORBIDI in an innovative environment. Collaborating on systems and connectivity for enhanced productivity.
IT Audit Manager supporting technology risk and advisory services at Menzies. Overseeing audits, managing client portfolios, and mentoring junior staff.