Technical support analyst providing first level assistance via teams and email for users in Colombia, Argentina, and Mexico. Troubleshooting software issues and maintaining documentation for requests.
About the role
- IT Engineer managing IT assets and vendor relationships at Hinge Health. Resolving IT requests and leveraging automation in processes to enhance efficiency.
Responsibilities
- Resolve IT requests quickly and professionally via IT Ticketing System and IT Support Slack channel
- Manage Employee Onboarding & Offboarding
- Administer our CCTV & Asset recycling
- Support Neat Zoom Room video-conferencing
- Build and manage relationships with the many vendors that support the business
- Become a champion of spreading good security awareness and culture
- Use empathy to build trust and joy with the company at large
- Leverage automation in IT processes to enhance efficiency
- Perform configuration changes quickly with low error rates
- Maintain accurate and well organized IT records
Requirements
- 2+ years of experience as an IT Administrator or IT Specialist
- 1+ years of experience working with Jamf
- 1+ years of experience working with Google Workplace Management
- Experience managing hardware running MacOS, Windows, Zoom Rooms software.
- Bachelor’s Degree in Computer Science or related technical degree.
Benefits
- Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).
- We also offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.
- Grow with us through discounted company stock through our ESPP with easy payroll deductions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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