Hybrid IT Support Engineer

at JOTELULU España

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Linux, VMware
• Location requirements: Hybrid, Madrid, Spain

About the role

• IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.

Responsibilities

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
• Onboard new partners: Guide new partners through the onboarding process to ensure a smooth transition and thorough understanding of our platform.
• Act as a liaison: Collaborate with sales, product, and engineering teams to relay partner feedback and contribute to product and service improvements.
• Monitor and improve: Track partner satisfaction metrics and proactively work to enhance the customer experience.
• Troubleshoot technical problems: Diagnose and solve complex technical issues, drawing on your knowledge of cloud services and infrastructure.
• Document solutions: Maintain detailed documentation of support cases, resolutions, and best practices.
• Educate and empower: Deliver training sessions and provide resources to help partners maximize the value of our services.

Requirements

• 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.
• Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.
• Communication: Excellent verbal and written communication skills in Spanish, with the ability to explain technical concepts even to non-technical audiences.
• Customer-focused: A passion for helping partners and ensuring their success with our platform.
• Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.
• Team player: Collaborative mindset with the ability to work cross-functionally within the company.
• Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required.
• Technical skills: Strong understanding of cloud computing, networking, and virtual infrastructure.
• Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus.
• Proficiency with Windows Server environments (2012-2025) and its main services.
• Microsoft Certifications (MCP, MCSE or equivalent) is a must.
• Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus.
• Experience working with Jira/Confluence is a clear asset.
• Experience with Hypervisors: VMWare, Hyper-V, etc.
• Knowledge of LAN/WAN, VPNs, and network security best practices.
• Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed.
• Experience working with monitoring systems, such as Zabbix, is highly rated

Benefits

• Flexibilidad: un gran equilibrio entre trabajo y vida.
• Oportunidad de crecimiento personal y profesional.
• Un entorno de trabajo inclusivo y animado.
• Acceso a la mejor red médica.
• Cultura de retroalimentación y transparencia.