Solution Manager at HPE leading supply chain projects and advancing digital transformation strategies. Collaborating in a hybrid environment to innovate and streamline processes.
About the role
- Loan Servicing Manager overseeing loan servicing operations at Atmos Financial, ensuring compliance and enhancing borrower experience across multiple lending partners.
Responsibilities
- Own loan servicing operations across the full loan lifecycle, from funding through payoff
- Oversee payment processing, statements, escrow (where applicable), payoffs, refunds, and borrower account maintenance
- Ensure a consistent, high-quality borrower experience with strong operational controls
- Serve as a primary operational contact for lending partners on servicing-related needs
- Ensure lenders have the reporting, data, and operational support required for portfolio management, audits, and exams
- Partner with underwriting and risk teams to surface servicing-driven insights—such as payment behavior, exceptions, disputes, and edge cases—to improve decisioning logic and credit policies
- Ensure servicing activities comply with applicable federal, state, and local regulations
- Develop, document, and maintain servicing policies, procedures, and internal controls
- Support audits, examinations, and internal reviews related to servicing operations
- Partner with Product and Engineering to improve servicing automation, tooling, workflows, and integrations
- Act as a subject-matter expert for complex servicing issues and borrower escalations
- Mentor and support servicing team members as volume and complexity scale
Requirements
- Experience in loan servicing, lending operations, or related financial services roles
- Strong understanding of consumer loan lifecycles and servicing best practices
- Familiarity with lending and servicing regulatory requirements
- Excellent written and verbal communication skills
- Comfortable operating independently in a startup or high-growth fintech environment
Benefits
- Equity
- Health Insurance
- 401(k)
- Learning & Development budget
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