Virtual Store Manager handling customer inquiries for storage solutions via various communication channels. Assisting with reservations and providing excellent customer support.
About the role
- Team Manager overseeing audits and investigations for dental and healthcare providers at Alberta Blue Cross. Leading a team to ensure compliance with billing agreements and reporting findings.
Responsibilities
- Act as the primary resource for your assigned team, monitor audits and investigations, and ensure audits and investigations, including all reporting meet all required standards.
- Proactively address internal and external clients’ needs that are escalated to you and help your team to prioritize work items to meet client service standards.
- Responsible for the management of the day-to-day activities of team members including workload management, audit and/or investigative direction, coaching and mentoring.
- Establish and continuously enhance best practices guidelines for the successful delivery of the audits and investigations.
- Maintain a positive, collaborative team which inspires high productivity and encourages the generation of new ideas and enhanced work processes.
- Recommend and implement changes to processes, policies, and procedures to optimize service delivery and enhance productivity.
- Recruit, train, mentor, and coach team members, with an end goal of retaining a work force of the highest quality for both the team and our organization.
- Actively participate in the planning and implementation of Claims Audit and Investigation Services operational initiatives.
Requirements
- Post-secondary education preferred in police studies, criminal justice, law, commerce, or related studies.
- Comprehensive understanding of major case management principles.
- Ability to employ and train advanced investigative techniques.
- An audit or investigation designation such as ACFI or ACFE is required (candidates with extensive relative experience will be considered in lieu of education).
- Five years plus experience in investigations and/or auditing.
- Three years plus leadership experience is an asset.
- Exceptional communication skills, including written and verbal.
- Experienced in investigation interviewing.
- Commitment to quality customer service is required for success in this position.
- Ability to work well independently as part of a virtual team, with a strong sense of responsibility and accountability.
- Experience in the health care benefits industry is desirable.
Benefits
- Exceptional customer experience
- Community leadership
- Opportunities for career growth
- Inclusive employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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