APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Electronics Product Support Engineer supporting fire protection products in R&D. Collaborating with engineers and partners for design, testing and product lifecycle.
Responsibilities
- Partner with technical services team to identify, investigate and resolve product field issues
- Collaborate with product design engineers to determine root cause and resolve product issues
- Work with design engineers and suppliers to define end of line production test methods and equipment
- Configure firefighter air replenishment systems for specific installation sites through graphical coding
- Collaborate globally with electrical engineers, mechanical engineers, firmware developers, product management, and manufacturing operations throughout the development cycle
- Work with external suppliers, approval agencies, and design partners
Requirements
- 3+ years of product support or product development experience
- Strong testing skills with significant testing experience
- Proficient in root cause analysis and corrective action
- Component level circuit analysis or design experience
- Experience engaging with electronics and electro-mechanical component suppliers
- Familiarity with graphical coding/visual based programming
- Familiarity with firmware development methods
- Experience with computer programming in C/C++, Python, or other high level programming language
- Bachelor’s Degree in Engineering
Benefits
- Competitive benefits package
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