Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Sales and Customer Service Consultant assisting customers with health cover choices. Provide flexible support across store, phone, online, and community environments.
Responsibilities
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
- Work part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.
Requirements
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
Benefits
- Flexibility: Work in-store, from home, and out in the community.
- Health & Wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more.
- Subsidised private health insurance and fully subsidised Healthy Living Extras.
- Good Health Day – an extra day off each year to recharge.
- Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.
- Growth & Development: Career pathways, learning programs, and opportunities to innovate.
- Inclusive culture: Seven Employee Networks supporting diversity and belonging.
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