About the role

Associate Engineer providing in-person technology support for Kmart and Target team members. Collaborating with technical staff and resolving hardware/software issues in a face-to-face environment.

Responsibilities

Manning the Tech Bar and providing friendly, in‑person support to Kmart and Target team members.
Helping with a mixture of hardware and software related issues, ranging from troubleshooting laptops, related peripherals and applications, mobile devices, printing, connectivity issues, account access and other platforms managed by Workplace Technology.
Working through tickets related to workplace services and ensuring every interaction is fast, helpful, and customer‑centric.
Supporting team members with everyday tech challenges and creating an experience that feels welcoming, professional, and easy.
Collaborating with Engineers and Senior Engineers to learn the workplace tech stack, shadow more complex work, and grow your technical capability.
Assisting with device setups, small deployments, configuration tasks, and general workplace tech operations.
Playing a key role in shaping the Tech Bar experience and building a culture of exceptional customer service.

Previous experience in IT support, service desk, or workplace technology, with a strong interest in growing your technical skills.
A people‑first mindset, you enjoy helping others, building rapport, and creating a positive experience.
Confidence communicating face‑to‑face, asking good questions, and guiding someone through a solution.
A basic grounding in workplace tech, including hardware troubleshooting, Office 365, device setup, and common workplace tools.
Curiosity and a willingness to learn.
The ability to manage multiple requests, stay calm under pressure, and prioritise effectively in a busy environment.
A proactive, customer‑focussed attitude and a desire to be part of a supportive, team‑driven culture.

We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
Great career opportunities across the broader Wesfarmers Group.
We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
Free onsite parking when you’re required to come into the office.
We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
A free OnePass membership offering free delivery across Kmart & Target on eligible products.
Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
Reflection room, space for prayer, meditation, or time for yourself.
Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.