Mobile & Conversational Messaging Product Lead at Zeta Global. Responsible for defining and scaling strategy across SMS, WhatsApp, and Mobile Push while leading platform development.
About the role
- Director of GS Service Management responsible for service management framework leadership at Johnson & Johnson. Collaborating across departments to ensure service excellence and efficiency.
Responsibilities
- Design and implement a GS service management framework aligned to ITIL best practices and enterprise operating models
- Define the service management strategy, governance and roadmap to improve operational efficiency, service reliability, and customer satisfaction.
- Lead a global team of service managers, ensuring regional alignment with central policies and service delivery standards.
- Champion continual service improvement initiatives by analyzing performance data, customer feedback, and incident trends.
Requirements
- A minimum of a bachelor’s degree is required
- A minimum of 10 years’ experience is required
- Ability to partner with, influence and effectively communicate with all levels of the organization, including senior management is required.
- Strong conflict management, communication and framing skills along with proven interpersonal, negotiating and influencing skills are required.
- The role may require up to 10% domestic and/or international travel.
Benefits
- Professional development opportunities
- Ability to work in ambiguous situations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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