Engineering Manager overseeing engineering development at Oscar Health, focusing on team mentorship and project delivery across health insurance technology platforms.
About the role
- AMER Engineering Director at JLL overseeing facilities management, operational excellence, and engineering teams. Driving client success and strategic initiatives across client portfolio in New York.
Responsibilities
- Drive excellence in hard services delivery across premier AMER client portfolio
- Lead AMER engineering teams to exceed contractual obligations and client expectations
- Collaborate closely across other JLL business functions
- Build trusted partnerships with client stakeholders, proactively addressing challenges and driving operational improvements
- Develop deep client business intelligence to anticipate needs and deliver strategic value
- Achieve agreed financial targets while maintaining exceptional service quality standards
- Ensure seamless delivery across mechanical, electrical, critical environments, and fire life safety systems
- Drive compliance with KPIs, service levels, and client delivery methodologies
- Optimize standard operating procedures and implement best practices across AMER operations
- Champion health, safety, and environmental excellence in all service delivery activities
- Partner with Platform SMEs, Technical Management, Space & Occupancy, IT, Security, EHS teams, and strategic partners
- Support regional initiatives while maintaining AMER consistency and quality standards
- Translate complex technical requirements into business solutions that drive client success
- Lead continuous improvement initiatives that enhance service delivery and operational efficiency
Requirements
- Bachelor's degree in Engineering or equivalent technical qualification
- 10+ years in senior-level IFM or technical leadership roles
- Subject matter expert in hard services with integrated facilities management focus
- Proven track record managing facilities across multiple regions and locations
- Deep understanding of mechanical, electrical, and critical environment systems
- Experience with contract, budget, schedule, and invoice management
- Proven ability to deliver complex IFM programs successfully
- Strong analytical and problem-solving capabilities with data-driven approach
- Exceptional team leadership skills with a focus on growing talent for the future
- Ability to balance client interests with business objectives
- Experience managing client sensitivities and escalation protocols
- Strategic thinking with ability to connect technical solutions to business outcomes
- Outstanding presentation, verbal, and written communication skills
- Thrives in ambiguous, rapidly changing environments
- Demonstrated excellence in client relationship management
- Proven trustworthiness with strong ownership mindset
- Track record of initiating and executing improvement initiatives
Benefits
- 25% annual salary bonus
- company provided cell phone
- laptop
- Flex PTO
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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