Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- IT Business Analyst identifying and analyzing business needs and delivering solutions for IT applications. Working in a global market leader in industrial technology and efficiency.
Responsibilities
- Identify and analyze business needs
- Deliver solutions pertaining to IT applications and information systems
- Gather and document requirements
- Define scope and delivery plans for IT systems and applications
- Develop and oversee the development and implementation of solutions
- Manage small to medium complexity IT projects
- Understand business needs and monitor development, testing, and implementation of system solutions
- Translate user problems to technical teams
- Suggest process improvements using ERP resources
- Create and organize test plans for new functionalities
- Support users in resolving issues and managing suppliers
Requirements
- Bachelor’s Degree
- Proficient in English (spoken)
- Experience in Systems Analysis and Design / Business Process Management
- Proven experience in business process mapping
- Knowledge and experience with SAP ECC MM and/or PP
- Proven experience in Project Management
- Fluent Spanish (spoken) – desirable
- Experience with TOTVS is a plus
- Knowledge of sales, inventory/warehouse management, and manufacturing processes (preferably in industrial sectors)
Benefits
- Equal opportunity employer
- Committed to workforce diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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