Sales Operations Reporting & Analytics Specialist creating reports and dashboards for Springer Nature. Collaborating across teams to deliver operational improvements in the academic publishing industry.
About the role
- Data Analyst role ensuring timely responses to client inquiries on IQVIA offerings. Collaborate with analysts to support workload across multiple databases and resources.
Responsibilities
- Ensure that client requests and concerns regarding IQVIA offerings are handled in a timely manner within agreed standard response times.
- Receive and review all client inquiries submitted by customer service analysts to verify clarity and completeness.
- Research the client's query using all available tools and perform cross-database analysis to ensure dataset accuracy.
- Work with multiple support teams to conduct research and analyses.
- Communicate with customer service analysts to provide updates and resolutions to the client.
Requirements
- University degree (Science, Business, GIS) or 4+ years of relevant work experience
- Knowledge of IQVIA data is an asset
- Proficiency with MS-Excel, MS-Access
- Strong SQL skills and understanding of relational database concepts
- Knowledge of the pharmaceutical and healthcare industry in Canada
- Strong analytical skills
- Strong customer focus and communication skills
- Excellent organizational skills; ability to prioritize and multitask
Benefits
- Incentive plans, bonuses and/or other forms of compensation may be offered, in addition to a range of health, wellness and other employee benefits.
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