Client Services Consultant at WorkNest providing onboarding and training support for HR software clients. Working in a hybrid, collaborative environment based in Glasgow.
About the role
- Client Service Specialist ensuring data accuracy and client service at IQVIA. Managing deliverables and client relationships while collaborating with internal teams.
Responsibilities
- Ensure all contractual reports and deliverables meet required specifications for accuracy, timeliness and quality.
- Review clients' data requirements and validate all elements of deliverables, including dashboards and customized files.
- Follow IQVIA data verification protocols and use internal tools.
- Maintain market and sales force alignments; update internal files and client input files in a timely manner.
- Perform data validation, identify gaps and proactively resolve issues or escalate as necessary.
- Respond to routine client requests and produce ad hoc analyses when required.
- Support preparation and documentation for monthly service meetings.
- Assist team members in establishing, maintaining and strengthening effective business relationships with clients to support their day-to-day needs, potentially for a specific product or service.
- Manage and participate in client service meetings.
- Oversee the implementation of new business deliverables.
- May be required to work on client sites (KPO) if needed.
- Represent IQVIA on external client projects.
- Act as backup for other Client Engagement Analysts in their absence.
- Facilitate service meetings at client locations.
- Maintain effective internal communication with Sales and Client Service teams to report any client-related activity.
Requirements
- University degree required
- Four (4) years of relevant experience required
- One (1) to two (2) years of experience as an IQVIA Client Service Representative required
- Strong knowledge of customer service concepts, practices and procedures
- In-depth knowledge of IQVIA products and the pharmaceutical industry required
- Experience leading meetings, presentations and training sessions required
- Proficiency with computer applications, including Excel
- Ability to communicate effectively (verbal and written) across organizational levels and to work with large databases
- Demonstrated customer service, problem-solving and analytical skills
- Ability to build and maintain relationships in a diverse business environment
- Ability to travel to client sites and IQVIA offices
- Accreditation/certification in multiple IMS service lines preferred
Benefits
- Health and wellness benefits
- Professional development opportunities
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