Hybrid Customer Success Specialist

at IPeople Healthcare

• Job title: Customer Success Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, MS SQL Server, SQL
• Location requirements: Hybrid, Lewisville, United States

About the role

• Customer Success Specialist at IPeople Healthcare managing software deployments and fostering client relationships. Ensuring successful software usage and providing technical expertise throughout the implementation process.

Responsibilities

• Work with your team, project managers, sales & marketing, and the hospital to successfully deploy the current product and service offerings per the contract.
• Maintain existing products and interfaces that need fixing/improvements, escalating where necessary, and ensuring the proper documentation has been updated both internally and to the customer.
• Leave a major impression during the implementation process, being a major stakeholder in the development and improvement of the products.
• Work committed tickets weekly from the ticket management system (AZURE) to completion.
• Participate in the planning, creation and grooming of project deliverable tickets.
• Deploy contracted software systems according to current standards and processes.
• Update documentation, where applicable, on final deployment to production systems.
• Help create documentation where needed to standardize processes.
• Grow relationships with existing client base, displaying empathy and integrity.
• Provide feedback to internal teams on customer feedback and challenges.
• Participate in weekly status update calls, providing technical expertise in the IPeople delivery process.
• On Call rotation may be required.

Requirements

• Bachelor’s degree in Computer Science (or related discipline) – or – equivalent professional experience
• 5 + years of hands-on work with Microsoft SQL Server in a production environment
• SQL Server Management Studio (SSMS): daily use for administration, scripting, backup/restore, and security configuration
• T-SQL Expertise: design, optimize, and troubleshoot complex queries, stored procedures, table-valued functions, and user-defined functions
• Performance Tuning: indexing strategy, execution-plan analysis, and resolution of locking/IO bottlenecks
• IIS Administration: configure sites, application pools, and security settings for database-driven web applications
• Scripting & Automation: PowerShell (or comparable scripting language) for repeatable deployment and maintenance tasks
• Working knowledge of Windows Server fundamentals, Active Directory–based permissions, and basic networking concepts
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel) for collaboration and documentation
• Proven analytical and root-cause-analysis abilities; able to diagnose and resolve production issues quickly
• Clear, concise written and verbal communication; comfortable producing technical documentation and presenting findings
• Strong organizational habits; able to prioritize tasks, meet deadlines, and deliver high-quality work with minimal oversight.

Benefits

• Discretionary time off
• 6 paid holidays
• Health, Dental, and Vision Insurance Benefits
• 401k
• Hybrid work environment, two days remote (subject to change based on CEO and Board)