Hybrid Product Designer – Graduate Development Program

at ION

• Job title: Product Designer – Graduate Development Program
• Job type: Full Time
• Experience level: Entry level
• Salary: €31,000 - €35,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Milan, Italy

About the role

• Join ION Group's Leadership Development Program, focusing on Product Design and user-centered experiences. Engage in cross-functional projects and enhance your design skills globally.

Responsibilities

• Work across different teams and projects, gaining exposure to various stages of the product lifecycle, from discovery to launch.
• User-Centered Research: Assist in user interviews, usability tests, and surveys to gather actionable insights for product improvements.
• Service Blueprinting & Journey Mapping: Research and document user journeys, identifying opportunities to improve both frontstage and backstage processes.
• Interaction & Visual Design: Create wireframes, prototypes, and visual mockups that align with our brand standards and user expectations.
• Cross-Functional Collaboration: Work closely with product managers, developers, operations, and leadership teams to align service touchpoints and ensure consistent experiences.
• Iterate & Validate: Present findings and solutions, gather feedback, and refine service concepts based on real-world testing and metrics.

Requirements

• A bachelor’s or master’s degree in Product Design, Service Design, Interaction Design, Human-Computer Interaction, or a related field.
• Strong academic performance (above-average grades).
• You must have obtained your degree in the past 1 year or be on track to obtain it now.
• A good level of written and spoken English (B2).
• Demonstrated teamwork and collaboration abilities.
• Availability to work full time and willingness to travel.
• Residency in Italy or intent to relocate.
• If you’re from a non-EU country, you must hold a valid EU visa or work permit.

Benefits

• Continuous Learning: Receive mentorship, participate in training, and build expertise in service design methodologies, strategy, and innovation.