IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Infrastructure Analyst managing strategic and operational tasks for a technology company. Ensuring stability and security of IT environments supporting core operations.
Responsibilities
- Strategic and operational management of IT infrastructure, including servers (physical and virtual), storage systems, virtualization and cloud environments, ensuring high availability and performance.
- Manage network architecture, communication links, database infrastructure, VPNs, firewalls and telephony infrastructure (VoIP and PBX), ensuring connectivity and security across the company’s entire digital perimeter.
- Develop, implement and monitor information security policies and tools, carry out vulnerability management and ensure compliance with ISO 27001, ISO 27701 and LGPD.
- Asset Management: Coordinate the lifecycle of user equipment (desktops, laptops), including provisioning, configuration, technical support and inventory for employees and third parties.
- Develop and maintain proactive monitoring plans, backup routines and disaster recovery plans to ensure business continuity.
- Manage equipment inventory, control technical documentation, software licensing and support the preparation of technical tender documents.
- Vendor and Budget Management: Manage contracts with technology suppliers and actively participate in the area’s budget planning and control.
Requirements
- Bachelor’s degree in Computer Networks, Computer Science, Information Systems or related fields;
- Proven solid experience in IT infrastructure.
- Strong expertise in server administration (Windows Server and Linux) and directory services (Active Directory).
- Advanced knowledge of computer networks (TCP/IP, routing, switching, firewalls, VLANs, VPNs).
- Nice to have: Postgraduate degree in IT; technical certifications (e.g., AWS, Azure, CCNA, ITIL).
Benefits
- Medical insurance
- Flexible working hours
- Career development plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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