Hybrid VP Operations – Americas

at Intrepid Travel

• Job title: VP Operations – Americas
• Job type: Full Time
• Experience level: Lead
• Salary: $120,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Vice President, Americas Operations at Intrepid Travel overseeing operational delivery and incident management across North and South America. Driving strategic objectives and supporting global standards in operations.

Responsibilities

• Oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network.
• Build leader capability and support country offices to maintain strong operational performance.
• Embed global standards and systems and drive continuous improvement.
• Lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected.
• Shape global and regional operational strategy, policy, and best practices.

Requirements

• Demonstrated operational and/or relevant business experience within a DMC environment or comparable setting.
• Proven experience in incident management and operational risk response.
• Experience operating at a senior management level, with responsibility for leadership and decision-making.
• Strong stakeholder engagement and relationship-building capability, with the ability to work effectively both independently and within cross-functional teams.
• Experience in operational implementation and end-to-end product delivery.
• Highly developed project management and organisational skills, with the ability to manage competing priorities.
• Strong analytical and problem-solving capability in addressing operational challenges and driving practical solutions.
• Solid understanding of Intrepid’s operating model and DMC network.
• Demonstrated ability to motivate, engage, and develop others within diverse, cross-cultural environments.
• Ability and willingness to work flexible hours when required and undertake regular business travel.

Benefits

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family