IT & Security Manager at Medenterprises managing technology and cybersecurity for healthcare professionals in Australia and New Zealand. Leading strategic initiatives and infrastructure to enhance security posture.
About the role
- Level 2 Security Technical Support role at Interface Systems handling security incidents and client communications. Focused on providing fault isolation, repair, and service restoration in managed security services.
Responsibilities
- Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
- Effectively engages with a diverse internal and external audience.
- Execute and/or guide logical security fault isolation practices with clients.
- Build and maintain enterprise-level client relationships to instill confidence in our product.
- Maintain contractual Service Level Agreements and conduct root cause analysis around outliers.
- Recognize, identify, and prioritize support incidents in accordance with client requirements.
- Manage or assist on assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
- Analyze open cases and/or chronic locations for troubleshooting security services.
Requirements
- Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
- Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
- Working and Practical knowledge of low-voltage installation and support is a plus
- Honeywell, DMP, and Bosch training and/or certification is preferred
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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