Associate Manager overseeing the development of site tests for Gap Online. Collaborating with cross - functional teams on execution and analysis of marketing strategies in ecommerce.
IS
Hybrid IT Professional Services Manager
Posted 2 months ago
About the role
- Service Manager leading Professional Services team at Integrity Technology Solutions. Delivering client outcomes and driving operational excellence in a hybrid work environment.
Responsibilities
- Ensure consistent delivery of high-quality services that exceed client expectations
- Oversee end-to-end project execution, including scope, budget, and timelines
- Continually refine workflows to improve efficiency, security, and compliance
- Build and optimize processes that support scalable and repeatable success
- Provide day-to-day leadership to Professional Services team members
- Mentor emerging leaders and support professional growth
- Facilitate creative problem-solving and foster a collaborative team environment
- Provide constructive feedback to reinforce performance excellence
- Partner with the COO on departmental planning and budgeting
- Monitor performance metrics and identify opportunities for improvement
- Participate in long-term service strategy to align resources with market needs
- Review and enhance service processes to drive consistency and quality
- Ensure all work aligns with industry best practices and security standards
- Maintain documentation for audits, compliance, and knowledge sharing
- Communicate project status, priorities, and risks with transparency
- Lead departmental Level 10 meetings and champion EOS principles
- Partner with cross-functional teams to ensure organizational alignment
Requirements
- Strong understanding of project delivery best practices, including scope, timelines, quality assurance and resource allocation
- Ability to analyze service metrics and implement improvements
- Broad technical background including Windows Server, AD, M365, networking, virtualization, and cloud awareness
- Proven leadership experience managing a technical, project-focused, or service delivery team. MSP experience is preferred but not required
- Experience in creating a positive, collaborative team culture that encourages collaboration and fosters accountability
- Ability to identify strengths, support individual career growth, and coach performance management.
- Strong analytical and decision-making skills to resolve operational challenges and client needs
- Ability to navigate competing priorities in a fast-paced environment
- Excellent verbal and written communication skills with the ability to translate complex technical topics for diverse audiences
- Ability to build trusted client relationships and manage escalations professionally
- Understanding of financial principles related to service delivery, utilization, and project profitability
- Experience contributing to budget planning and long-term strategy
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off & company holidays
- Short- & long-term disability
- Life insurance
- Birthday bonus day
- Anniversary bonus days
- Celebration day
- Paid certifications
Job title
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Location requirements
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