Salesforce Administrator enhancing Salesforce platform for a leading Data Analytics firm. Collaborating with stakeholders to ensure platform stability and improved user experience while performing administrative tasks.
About the role
- Salesforce Administrator managing core business systems in a cybersecurity company. Focused on user support, system integrations, and project management within Salesforce and other tools.
Responsibilities
- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Systems migrations and integrations (due to company acquisitions (M&A))
- Management and maintenance of Integrity360’s core tools: Salesforce CRM, Salesforce CPQ, Account Engagement (Pardot), Certinia (Financial Force) Professional Service Management (PSA), Certinia (Financial Force) Accounting (FFA), Wrike (Project Management)
- The role will be the subject matter expert for reporting on all core tools
- Quickly resolve users’ system issues
- Answer users’ system queries
- Document case resolution details for future case diagnosis
- Perform technical investigations around recurring issues
- Setup of new users / deactivation of leavers
- Profile and system permissions config
- Data sharing and role management
- Support the project lifecycle for ongoing projects including: requirements elicitation and validation, solution design and build, implementation, testing and deployment of configuration updates, project communications and stakeholder management
- Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified
Requirements
- Deep experience with Salesforce (declarative) (required)
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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