Salesforce Administrator managing day - to - day configurations and improvements for S&P Global Mobility's CRM system. Supporting user needs and ensuring data quality across various departments.
NG
Hybrid Salesforce Administrator
Posted last month
About the role
- Salesforce Administrator at Nikkiso supporting business stakeholders by gathering requirements and administering Salesforce. Involves analysis, solutioning, and collaboration for large-scale initiatives.
Responsibilities
- Elicit, document, and validate business requirements through interviews, workshops, and stakeholder collaboration
- Translate business needs into functional requirements, user stories, and clearly defined non-functional requirements
- Conduct detailed business analysis to convert business challenges into clear, actionable specifications
- Create and maintain BRDs, FRDs, process flows, and solution documentation
- Support UAT planning and execution, including documentation of test cases and acceptance criteria
- Analyze business requirements, assess Salesforce platform capabilities, and recommend efficient solutions leveraging native functionality and automation
- Assist in designing and improving Salesforce workflows, approval processes, and basic automation
- Configure Salesforce features including fields, page layouts, record types, reports, and dashboards
- Support user onboarding, access management, and basic security (profiles, permission sets)
- Provide first-level Salesforce user support and basic troubleshooting
- Collaborate with system integrators and third-party consultants across implementation and support phases
- Provide user training, documentation, and post-implementation support
- Maintain up-to-date documentation for system changes and business processes
Requirements
- 2–5 years of experience as a Business Analyst, Salesforce Administrator, or hybrid role
- Experience working with Salesforce Sales Cloud and its standard, out-of-the-box CRM functionality
- Strong understanding of Salesforce’s standard CRM foundation and native capabilities across modules
- Solid knowledge of business analysis fundamentals (requirements elicitation, documentation, workflow design)
- Ability to translate business needs into scalable Salesforce solutions
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills with solution-oriented stakeholder engagement
- Understanding of SDLC, Agile, and Waterfall methodologies
- Nice to Have Salesforce Administrator Certification
- Salesforce certifications or exposure to Sales Cloud, Service Cloud, CPQ / ARM, Marketing Cloud, or Field Service
- Experience working in Agile or Scrum environments
- Salesforce Trailhead Badges
Benefits
- hybrid work schedule possible
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