Senior Salesforce Manager overseeing CRM development and management for Premier League Foundation. Driving data insights and operational excellence to enhance social impact in communities.
About the role
- Manager - Salesforce Administrator overseeing CRM optimization and user support for sales operations at a global experience company. Leading Salesforce enhancements and stakeholder collaboration.
Responsibilities
- Oversee all aspects of user setup and deactivation, roles, profiles, permissions, and public groups.
- Manage user support tickets, provide timely resolutions, and deliver ongoing platform assistance.
- Act as the first line of defense for troubleshooting issues, debugging, and providing ongoing support to ensure system efficiency.
- Partner with stakeholders across Sales, Marketing, Sales Operations to capture business needs and translate them into Salesforce solutions.
- Implement and maintain Salesforce functionality, including but not limited to Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports, etc.
- Collaborate with Revenue Operations to design, configure, and maintain workflows, processes, and reporting that optimize pipeline visibility, forecasting accuracy, and sales performance tracking.
- Monitor user adoption, design enablement strategies, and deliver user training programs.
- Build and optimize dashboards and reports to deliver actionable insights for Sales, Marketing, and Leadership.
- Stay current with Salesforce releases and best practices, recommending enhancements that align with business growth.
- Monitor, review and create proactive solutions and recommendations to optimize/improve processes.
- Build and maintain integrations with third-party services and other software solutions to enhance functionality.
Requirements
- Proven experience as a Salesforce Administrator/Developer (minimum 3–5 years)
- Advanced knowledge of Salesforce configuration and customization
- Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes, including automation, fields, page layouts, record types, custom settings, dashboards, and reports
- Hands-on experience administering HubSpot and working with go-to-market tools such as Highpost Xiemic , ZoomInfo , and LinkedIn Sales Navigator
- Strong understanding of Revenue Operations processes and performance metrics
- Excellent analytical, problem-solving, and communication skills
- Strong project management skills with the ability to manage multiple priorities
- Ability to collaborate effectively across functions and stakeholders at all levels
- Salesforce Administrator Certification required; advanced certifications preferred
- High availability and responsiveness to operational and stakeholder inquiries
- Strong relationship-building skills
- Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred
Benefits
- Competitive salary
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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