Fraud Triage Specialist responsible for identifying fraud indicators in insurance claims. Analyzing information and collaborating with investigative teams within the Claims department.
Responsibilities
Identify fraud indicators in insurance claims by collecting and analyzing information to determine if further investigation is required for assignment to our Inside Investigation Team.
Utilize fraud analytic tools to review leads and determine viability of information
Participate and/or manage project work, by working with members of the Investigative Services and other Claims departments to deliver on project goals
Communicate in a timely and respectful manner with stakeholders (internal and external) when making decisions and/or providing feedback on leads, tips, and projects
Consult with internal and external stakeholders to improve fraud identification strategies, financial tracking, and support business initiatives
Innovate investigative strategy and support artificial intelligence initiatives for claims (all lines of business)
Requirements
A minimum of 2 years claims experience in either auto, accident benefits, property, or casualty
Knowledge of provincial legislation governing auto insurance
Strong analytical and decision-making skills
Strong communication and time management skills
Excellent written and verbal communication skills
A friendly and can-do attitude
University degree or college diploma and/or equivalent business experience
Completed, or are working toward, Chartered Insurance Professional (CIP) designation
Strong data analysis skills, creative thinking skills
Ability to identify fraud indicators and innovate investigation strategy
Familiarity with Artificial Intelligence initiatives and practical applications
Additional claims experience (in a different line of business: auto, property, accident benefits, casualty)
Additional investigation experience in the insurance and/or financial industry
Bilingualism in English and French is an asset
Benefits
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
Pension offerings providing flexibility and long-term security for employees
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