Customer Service Representative managing logistics inquiries and facilitating order - to - delivery processes in a hybrid work environment. Building relationships with customers and providing effective communication across various departments.
About the role
- Sales Associate for Travel Operations selling travel insurance and helping clients with inquiries. Working in a fast-paced environment with opportunities for growth and training.
Responsibilities
- Work in a fast-paced computerized inbound customer center
- Quote and sell travel insurance to new and existing clients nationally in accordance with our sales quality call flow, sales processes, and underwriting guidelines
- Handle phone and email inquiries from existing clients in a professional and timely manner
- Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations
- Use established procedures and promote cross-sell of services
- Obtain and/or maintain provincial licenses across all required Canadian jurisdictions
Requirements
- Excellent organizational and customer service skills
- A natural communicator and understand how to listen and empathize with others
- Tech-savvy and comfortable working between different systems
- Ability to multi-task and stay cool under pressure
- Willingness to obtain an Accident and Sickness License and/or General License
- No Canadian work experience required however must be eligible to work in Canada
- Experience in the Travel industry would be an asset
- Able to work independently, as well as within a team, in a dynamic environment
- Flexible to work a schedule of days, evenings, and Saturdays
- Bilingual in French and English is considered a definite asset.
Benefits
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Employee Share Purchase Plan (ESPP) matching 50% of net shares
- Extensive flex pension and benefits package, with access to virtual healthcare
- An annual wellness account that promotes an active and healthy lifestyle
Job title
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