NOC/MOC Analyst responsible for monitoring and supporting critical environments, ensuring high availability and performance of IT services. Collaborating with support teams for incident management and reporting.
Responsibilities
Monitor and support critical environments, ensuring high availability and optimal performance of IT services.
Monitor alerts, perform initial diagnostics, and escalate to support teams according to established procedures.
Document incidents and keep records up to date.
Prepare availability and performance reports.
Contribute to improvements in monitoring processes.
Requirements
Experience with monitoring tools (e.g., Zabbix, Nagios, Grafana, Prometheus).
Basic knowledge of networking (TCP/IP, DNS, VPN).
Familiarity with operating systems (Linux and Windows).
Good communication skills and ability to work under pressure.
ITIL, NOC/MOC, or networking certifications (e.g., CCNA) - preferred.
Experience with high-availability environments - preferred.
Scripting knowledge for automation (Shell, Python) - preferred.
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