CRM Specialist responsible for key CRM journeys and strategic marketing campaigns at DC Thomson. Engaging customers through data - led initiatives to enhance retention and monetisation strategies.
About the role
- Customer Success Manager driving partner engagement metrics at Insider, a leading B2B SaaS company. Collaborating with multiple teams to ensure excellent customer experience and satisfaction.
Responsibilities
- As a Customer Success Manager, you will be responsible for gross retention, CSAT, health score, and lock-in score for partners, and you will take proactive actions to improve these metrics.
- You will coordinate with the Product Onboarding, Technical Account Management, and Account Management teams and act as the primary point of contact for partners.
Requirements
- University degree in Business, Marketing, Engineering, or a related field; MBA preferred.
- 4+ years of relevant experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
- Knowledge or experience in digital marketing, martech, or advertising.
- Strong written and verbal communication skills in English and Portuguese; Spanish is a plus.
- High sense of responsibility and accountability.
- Strategic thinker with excellent project management skills.
- Ability to build and maintain strong relationships with assigned customers.
- Self-motivated, proactive team player with creative ideas to improve customer loyalty and product adoption.
Benefits
- Access to extensive hard and soft skills training to help you grow and challenge yourself. You’ll have access to 16,000+ online courses taught by industry professionals on LinkedIn Learning.
- Opportunities to share your expertise through training sessions and workshops.
- Company-paid Spotify subscription so you can enjoy your music while you work.
- Opportunity to work in an international, diverse, and inclusive environment.
- A hybrid work model that combines the best of both worlds: three days a week in the office to foster creativity, collaboration, and team spirit.
- Be part of an industry that is shaping the future of customer experiences.
- Don’t believe us? Just ask Google.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
On - site Customer Success Manager for Rezilient making healthcare more accessible. Driving member engagement and managing partnerships with local health system in Raleigh.
Customer Success Manager in Buy Side team at Mercell enhancing public procurement for public sector customers. Focus on building long - term relationships and driving value through effective use of Mercell solutions.
Customer Success Manager positioning suppliers to optimize public tendering processes with Mercell's solutions. Building strong customer relationships and enhancing value delivery through strategic guidance.
Hubspot Administrator at Worth AI managing CRM systems to enhance marketing and sales functions. Focused on data accuracy, user training, and automation within Hubspot platform.
Customer Success Manager ensuring satisfaction and growth for European B2B clients at Trustpair. Building relationships and driving product adoption in a hybrid environment.
Strategic Customer Success Manager managing high - value enterprise accounts at Trustpair. Leading client success initiatives for the North American market with AI - driven approaches in a hybrid environment.
Customer Success Manager at Proofpoint driving customer success and product adoption in a SaaS environment. Regularly engaging with customers for insights and strategic guidance to maximize effectiveness.
Provider Success Manager responsible for expanding healthcare provider partnerships for Counterpart Health's innovative primary care tool. Driving adoption and ensuring successful value - based care implementation.
Customer Success Manager at MySigrid ensuring client satisfaction and managing accounts. Building relationships, resolving issues, and promoting teamwork while maintaining a positive work environment.