Senior Manager leading design and implementation of integration solutions for enterprise systems at Simpson Thacher. Collaborating with teams to enhance scalability, security, and reliability.
About the role
- Customer Onboarding Engineer facilitating client implementations for Infraspeak's FM platform in Spain. Managing client projects from kickoff to successful launch, ensuring satisfaction and technical support.
Responsibilities
- Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables.
- Analyze client needs and configure/customize our platform to create a functional solution.
- Train all levels of client staff to effectively use the newly configured system.
- Serve as the expert support to identify and resolve technical issues during implementation.
- Keep clients and internal teams informed of project status, risks, and timelines.
- Ensure client satisfaction and identify/support upsell/cross-sell opportunities.
- Collect and channel client feedback to Product and Engineering teams.
- Create client-specific documentation for all configurations.
- Occasionally support sales with technical demos and attend customer events.
Requirements
- Native-level or fluent Spanish (Mandatory).
- English: Business-level fluency for internal communication.
- Based in or willing to relocate to Barcelona, Spain.
- Availability for occasional international travel.
- French Proficiency (Highly Valued): Business-level or fluent French is highly desirable.
- A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.
- Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management).
- Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.
Benefits
- A challenging, high-growth environment in an agile, global company.
- Access to our co-working space in central Barcelona.
- A flexible-remote working culture.
- Competitive compensation with performance-oriented bonuses, Quarterly SPIFs, and incentives.
- Excellent bonus structure tied to delivery quality and KPIs.
- Monthly perks and a training budget for professional development.
- Flexible working hours.
- Regular training, coaching, and team events.
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