Account Executive managing member services for Info-Tech Research Group. Creating sales plans, managing member relationships, and driving service quality.
Responsibilities
Create and execute sales and service activity plans
Manage member life-cycle tasks, including scheduling and eventually leading calls
Own all account management conversations with secondary account stakeholders
Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales
Manage and respond to inbound requests from members
Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
Complete scheduled and ad hoc data queries of our CRM
Ensure the CRM contains accurate account details and contact information
Actively seek to increase product knowledge
Requirements
University degree
3+ years of Account Management experience, with a proven track record of success
Experience working in the IT Research and Advisory market
Experience working as part of a team an asset
Critical Thinking: Ability to assimilate complex information and communicate this in a simple way
Internal and external communication
Understand value proposition and communicate to member in a clear, concise manner
Understand client needs/requests and be able to say it back to them/find analyst to support them
Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext
Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
Active listening: Able to identify client needs; asks great questions & listens
Benefits
Competitive compensation and comprehensive benefits package
Hybrid working model – 4 days in-office, 1 day remote
Generous time-off policy, including summer hours and a winter holiday break
Funding for training, courses, and professional development
Employee scholarship programme and long-service awards (including travel incentives)
“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day !
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