Cluster Lead driving Technology and Advisory Services growth in JAPAC. Managing client relationships and cross - functional collaboration in the region.
About the role
- Mid-Market Customer Growth Executive responsible for building relationships and driving client success at Infobip. Ensuring client satisfaction and business growth with strong SaaS solutions.
Responsibilities
- Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
- Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
- Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
- Understand clients’ organizational structures and processes related to selecting and implementing new solutions
- Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
- Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
- Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
- Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
- Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
- Maintain up-to-date records of client interactions and opportunities in Salesforce
- Influence Infobip’s customer experience by continuously representing the client perspective internally
Requirements
- Proven experience managing clients and fostering long-term relationships
- Strong understanding of client business processes and ability to align Infobip’s offerings to their needs
- Excellent coordination skills, able to work across multiple teams and stakeholders effectively
- Data-driven mindset with the ability to analyze trends and forecast business outcomes
- Experience in SaaS environments and customer success or account management roles
- Proactive and solutions-oriented, with a focus on continuous improvement
- Familiarity with relevant internal tools (CRM, traffic monitoring platforms)
- Up-to-date knowledge of industry trends, competition, and customer expectations.
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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