Area Manager role at Hemfrid in Gothenburg focusing on staff management and customer satisfaction. Responsible for achieving great experiences for both employees and customers daily.
About the role
- Rent and Service Charge Manager leading financial processes and team collaboration at Incommunities. Fostering service improvements and ensuring compliance with regulatory standards.
Responsibilities
- Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
- Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
- Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
- Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.
- Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
- Proactively identify and mitigate compliance risks.
- Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
- Report regularly on progress against improvement plans, holding self and others accountable for delivery.
- Support a culture of innovation, encouraging the team to suggest and implement new ideas.
- Use performance data to drive accountability and continuous improvement across the team.
Requirements
- Substantial experience managing a rent and service charge team in the social housing sector.
- Extensive knowledge of service charge setting in social housing and leasehold environments.
- Substantial experience managing month-end processes (accruals, budget monitoring, forecasting).
- Advanced Excel skills with the ability to manipulate and interpret large data sets.
- Right to Work in the UK - visa sponsorship is not available.
- A standard DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Salary from £60,492 up-to £64,453 per year depending on experience
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Hybrid working with free parking onsite
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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