Executive Assistant enabling day - to - day operations and supporting the CEO and Executive Team at Neko Health. Coordinating calendars, meetings, events, and improving administrative workflows.
About the role
- Virtual Assistant connecting community members with наш specialist team at Incluso Services. Strengthening digital presence and supporting engagement for disability and NDIS participants.
Responsibilities
- Publish approved content to the Incluso Services Instagram account and maintain consistent brand presence.
- Monitor comments, messages, and engagement daily, responding promptly in a warm, professional, and trustworthy tone.
- Initiate and nurture respectful direct message conversations with individuals seeking disability and NDIS support.
- Share approved messaging in a natural, supportive way that builds genuine relationships.
- Identify when enquiries are ready to progress and confidently transition them to our specialist team.
- Book Meet and Greet appointments in line with internal processes and accurately record all conversations and outcomes.
- Monitor and actively engage in relevant Facebook Groups and online NDIS communities, including Support Coordinators and parents/guardians.
- Contribute to meaningful engagement, Meet and Greet bookings, and conversion of enquiries into active participants.
- Demonstrate empathy, professionalism, and strong alignment with Incluso Services’ values in all interactions.
Requirements
- Excellent written English and clear, confident communication skills.
- Demonstrated experience managing social media messages or online communities.
- High level of empathy, patience, and emotional intelligence.
- Strong organisational skills with high attention to detail.
- Ability to follow scripts and processes while maintaining a natural, authentic tone.
- Reliable internet connection.
- Ability to learn and show initiative to deliver outcomes.
Benefits
- Purpose driven work that genuinely improves people’s lives.
- A supportive and respectful team culture.
- Clear training, scripts, and processes for success.
- Long term growth opportunity within a growing disability services organisation.
- Flexible remote working arrangement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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