Technicien informatique en alternance au sein d'ARINFO à Niort. Installation, maintenance et collaboration avec les utilisateurs en hybride.
About the role
- Helpdesk Technician II providing technical support at Independent Living Systems for hardware and software issues. Ensuring timely resolution of technical issues with a focus on excellent customer service.
Responsibilities
- Provide technical support to internal staff
- Troubleshoot and resolve hardware and software issues
- Install and configure software and hardware
- Maintain accurate records and incident reports of technical issues and resolutions
- Provide excellent customer service
Requirements
- Highschool diploma in Computer Science or related field
- 2+ years of experience in a helpdesk or technical support role
- Strong knowledge of Mircosoft exchange/Office 365 operating systems, Windows
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis
- Associates degree in Computer Science or related field
- Experience with Active Directory and Exchange
- Experience with remote desktop support tools
- ITIL certification, Comp TIA A+ or equivalent
- Experience in the Health Care Services industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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