Manager responsible for driving business operations and ensuring client service excellence at a restoration company. Leading staff and managing project work for successful outcomes and client satisfaction.
Responsibilities
Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
Establish and communicate clear standards of performance and budgets for each business unit and/or client account
Effectively enforce project and performance standards to ensure high quality of customer satisfaction
Supervise and manage project work to comply with assigned deadlines/schedules
Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing
Conduct regular one-on-one meetings with team members to review key deliverables and actual performance relative to projected expectation
Requirements
1-3 years restoration experience
1-3 years Project Management and Estimating experience
Experienced at reading, interpreting, and managing financial statements
Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
Demonstrated ability to solve problems and make prudent decisions
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