Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager responsible for defining vision and roadmap for Service Management services. Collaborating with stakeholders to align business needs with technology and ensure sustainable solutions.
Responsibilities
- Define the vision and roadmap for Service Management products and services, aligning business, user and technology needs.
- Collaborate with IT, operations, security, compliance stakeholders and vendors, translating strategic objectives into prioritized initiatives.
- Define and track value metrics, validate decisions with data, and manage priorities and trade-offs.
- Ensure the sustainable evolution of solutions, with the ability to make clear decisions and justify priorities.
Requirements
- Hands-on experience with frameworks such as ITIL, ITSM/ESM and agile methodologies
- Practical knowledge of incident, request, problem, change and asset management processes, with an operational perspective.
- Strong analytical skills, systems thinking and clear communication.
- Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management or equivalents (preferred).
- Focus on product management rather than technical configuration.
Benefits
- Integration into a dynamic team motivated to perform the role.
- Additional training.
- Salary package in line with the role performed.
- Career development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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